A demand for a refund does not answer whether one is legally due. Whether you sold a vehicle privately or as a motor trader, we assess the actual transaction, the buyer's allegations and your position before you respond or agree to a remedy.
The position may be affected by the seller's true trading status, any finance agreement and the terms or statements made before the sale.
We do not assume that every buyer's complaint is valid, or that a vehicle described as privately sold was legally a private sale. The starting point is to establish the seller's status and the terms of the agreement.
We assess what you said about the vehicle, what was agreed, what the buyer now alleges and whether any misdescription, misrepresentation, title issue or other obligation may arise.
A genuine private seller is not automatically subject to the same satisfactory-quality duties as a motor trader. But describing a transaction as “private” does not settle its legal status.
We consider rejection and refund demands, the vehicle's age and condition, the contractual documentation, the evidence of faults, previous repairs and the available commercial options.
Consumer-law obligations cannot simply be avoided by advertising a business sale as private. A seller's actual activities and involvement are relevant.
For a short preliminary view without reviewing paperwork, choose the £50 Quick Check. If the buyer has already complained, sought rejection, supplied reports or involved a finance company, a £250 assessment of the documents and evidence is usually more appropriate.
For anyone who is unsure whether there is a worthwhile basis to pursue or defend a vehicle dispute.
For buyers and sellers who need the transaction, evidence and options examined before taking further action.
Nothing is lost by starting small. If you subsequently instruct the £250 assessment for the same vehicle dispute, the £50 Quick Check fee is credited in full towards it.
Advertisement, sale terms, sales communications, payment trail, trading status and any third-party or finance involvement.
The alleged defect or misdescription, when it was raised, repair requests, inspection findings and the relief the buyer is seeking.
The material strengths and risks of the seller's position, evidential gaps, practical options and what may need further negotiation or investigation.
If further assistance is justified, we can discuss a fixed-fee quotation for formal responses, dealer–customer negotiations, finance-provider correspondence or appropriate dispute resolution. Each subsequent stage is scoped and agreed in writing.
The initial assessment does not include taking over the dispute, contacting the buyer, monitoring deadlines or representing a seller in proceedings. Alternative funding, where appropriate and lawful, is considered separately.
