Standards, terms and commitments.
A central directory for the documents that govern how Aubrey International works with clients, delivers services, maintains professional standards and supports its wider community commitments.
Client terms & protections
The documents most clients are likely to need when instructing us, checking fees or raising a concern.
Client Engagement & Relationship Policy
How we work together, including communications, conduct, cancellation and service boundaries.
Read policy → FeesFixed Fee Policy
How fixed fees work, what is included in scope and when additional work may require a further fee.
Read policy → Client protectionComplaints Policy
How concerns, service complaints, billing queries and requests for review are handled.
Read policy → PrivacyPrivacy Policy
How enquiry, client and website information is collected, used and protected.
Read policy →Service-specific terms
Additional rules that apply only where you use the relevant service or offer.
Workplace Quick Check Terms
Scope, payment, turnaround, urgent matters and commencement for the Workplace Quick Check.
Workplace Quick Check Fair Use Policy
Document volume, one connected issue, reasonable follow-up and work outside the initial review.
PeoplePerHour Like-for-Like Price Match
How qualifying genuine PeoplePerHour quotations are verified and compared on an equivalent-service basis.
Practice standards
Internal and public commitments that shape the way Aubrey International works.
Continuing Professional Development
Maintaining skills, quality and responsible service delivery.
PeopleDiversity & Inclusivity
Inclusion, neutrality and fair treatment across our work.
CommunicationPlain English Campaign
Clear, direct and useful client communication.
OperationsEnvironmental Policy
Remote working, mindful printing and lower-waste operations.
PeopleRemote Salary Policy
Fair, lawful and regionally informed compensation decisions.
WellbeingRemote Work & Mental Health
Boundaries, communication and connection in remote work.
Community & programs
Our mentoring, pro bono, charitable and social-impact work, together with the policies that govern it.
Pro Bono & Community Outreach
The wider framework for mentoring, selected pro bono and reduced-fee support, charitable giving and community involvement.
Pro Bono Mentoring
Free practical mentoring for people who would benefit from experienced commercial perspective, subject to capacity and clear boundaries.
Pro Bono Mentoring Policy
Eligibility, confidentiality, conduct, AI use, professional boundaries and other rules governing the mentoring program.
First Step Program
Practical reintegration, CV support and work-readiness for people with criminal records or complex histories.
Giving & Charity of the Month
Our monthly giving framework, nominated cause and transparency around corporate donations.
Stewardship & Philanthropy
The principles behind charitable work, pro bono support and responsible stewardship.
Cancer Charity Initiative
Supporting cancer-charity fundraising, community campaigns and practical charitable initiatives.